Question 1

What is the minimum deposit to get started?

Accepted Answer

You can open and fund your account from R4,100. You're welcome to increase your balance as your plan moves forward.

Question 2

How do I withdraw my money?

Accepted Answer

Log into your dashboard and request a withdrawal whenever you need. Funds return to your chosen payment method within standard processing timeframes.

Question 3

Is my capital safe with LyganiusisAI?

Accepted Answer

Your account is secured with industry-grade encryption and identity verification. Like all investing, your capital carries risk and values rise and fall.

Question 4

How long does registration take?

Accepted Answer

Most members finish signing up in just a few minutes. Once your first deposit is cleared, you can set up your investment plan immediately.

Question 5

Will there be unexpected charges?

Accepted Answer

All costs are transparent and shown before you commit. You'll always know exactly what you're paying — nothing hidden.

Question 6

What is the minimum age requirement?

Accepted Answer

You must be at least 18 years old to create an account and invest. We'll ask you to verify your age and identity as part of onboarding.

Question 7

What payment methods do you accept?

Accepted Answer

We support major debit and credit cards, bank transfers, selected digital wallets and cryptocurrency options. Available methods appear when you deposit.

Question 8

When can I contact support?

Accepted Answer

Our team is ready Monday to Friday, 09:00 to 18:00 SAST. We aim to reply to every query within one working day.

Question 9

Who pays tax on my investment returns?

Accepted Answer

Tax liability depends on your local tax rules and is your responsibility. Keep proper records and speak to a qualified tax professional about your position.

Question 10

Why is KYC verification needed?

Accepted Answer

KYC (Know Your Customer) is a standard identity check. It protects your account and is a routine part of opening any investment account.

Question 11

Do I need investing experience?

Accepted Answer

Not at all. Every member works with a personal financial analyst who guides you from start to finish, so prior market knowledge isn't required.

Question 12

Who decides what I invest in?

Accepted Answer

Your dedicated financial analyst, powered by AI insights, manages your portfolio to match your goals and risk tolerance. Strategy stays human-led.

Question 13

Is LyganiusisAI regulated?

Accepted Answer

Yes — we comply with FSCA standards and security rules, with built-in account safeguards and strict identity verification.

Question 14

Can I add more money to my account later?

Accepted Answer

Absolutely. Top up whenever you wish and review your plan with your analyst as your circumstances and ambitions shift.

Our team is here to help.

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